Travel & Tourism · Airline
Air India
594R+565, Kochi, Kerala, 683111
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Updated: 23 May 2026
Authenticity Score: 72/100
About
The feedback for Air India is a mixed bag. Some passengers have had a great time with helpful ground staff, while others are frustrated by poor communication and baggage issues. It seems like a hit-or-miss experience depending on the specific staff you encounter. Many feel the service needs a serious upgrade to match the national carrier status.
Our Review Process
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Highest rating
20
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We analyze 72 public reviews for Air India using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Reliability
55/100
Speed
60/100
Pro Tip
Always keep physical copies of your booking and baggage receipts, as digital systems can be unreliable.
Domestic & International
Cargo Services
Pros & Cons
✓ What Works Well
- Helpful ground staff in some cases
- National carrier legacy
- Good connectivity
✗ Areas to Improve
- Poor customer support responsiveness
- Baggage handling issues
- Inconsistent staff behavior
Frequently Asked Questions
- How to reschedule a flight?
- Is there a refund policy for baggage?
- Why is customer care unreachable?
User Feedback
Staff needs better training
System issues are frequent
Great when things go right
Quick Info
- Category Travel & Tourism
- Neighborhood Nedumbassery
- City Kochi
- State Kerala
- Postcode 683111
- Country India
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